The Al Inbound-Call-Agent

Beschreibung

The Al Inbound-Call-Agent is your intelligent frontline agent for all incoming calls. Whether it's customer support, order status inquiries, or pre-sales consultations this bot handles it all. Connected to your CRM system via API, it instantly accesses and processes customer data, support history, and product documentation in real time. It's more than just a support assistant: it's also a sales enabler. The Al can recognize when customers are interested in additional products or upgrades and prepares the data for your sales team including suggested next steps and scheduling a follow-up. ✔ Key Features & Benefits Answers all inbound calls, 24/7 Deep product knowledge: installation guides, specs, FAQs, etc. CRM integration via API for live status updates & history Full support capabilities: order tracking, troubleshooting, product info Smart sales assistant: identifies cross-sell & upsell opportunities Schedules call-backs with sales reps and logs conversation details Routes tasks or tickets to internal teams directly from the call Ideal For Tech companies, energy providers, and product-based businesses Any business receiving high call volumes for support or order updates Teams looking to reduce manual support work while increasing quality and efficiency